1. Scope of Application
These general terms and conditions of sale (GTC) apply to all transactions carried out on the website. www.swilab.ch. They govern the contractual relationship between SWILAB Sàrl and any customer placing an order via our website, unless otherwise agreed in writing between the parties.
2. Orders
SWILAB products can only be ordered online through our website. Any order placed will be confirmed by a summary email sent to the customer. SWILAB commits to dispatching the products within 48 hours following receipt of the order. If a delivery delay is anticipated, the customer will be notified by email. Deliveries may be made in multiple partial shipments, with shipping fees charged only once.
It is important to note that once the order is confirmed, no changes to the delivery date will be possible. However, SWILAB reserves the right to adjust this date if necessary and will inform the customer in writing.
3. Prices and Payment Terms
The prices listed on our website at the time of the order are final and non-negotiable. They are expressed in Swiss Francs (CHF) and do not include delivery charges, which are calculated separately during the checkout process.
Payment must be made at the time of the order using the payment methods offered on our site (credit card, PayPal, etc.). Payments by payment slip or bank transfer are not accepted. Prices may be changed without notice, but this will not affect orders that have already been confirmed.
4. Delivery
Delivery is made to the delivery address provided by the customer at the time of order. Delivery fees are the responsibility of the customer and are specified during the ordering process.
5. Returns and Complaints
Damaged or defective products can only be returned if SWILAB is responsible for the damage. To be eligible for a return, products must be in their original condition, unused, and unopened. Claims regarding a missing or damaged product must be made by the customer within 24 hours of receiving the order. Claims made after this period will not be accepted.
6. Warranties
SWILAB guarantees that the products provided are in accordance with the specifications and free from manufacturing defects. In case of non-conformity or defect, the customer must notify SWILAB in writing within 24 hours of receiving the product. SWILAB reserves the right to inspect the product before accepting or rejecting a return or exchange.
7. Limitation of Liability
SWILAB Sàrl cannot be held liable for any direct or indirect damages resulting from the use or inability to use the products, except in cases of gross negligence or intentional wrongdoing by SWILAB. SWILAB's liability is limited to the amount of the order.
8. Data Protection
The personal data provided by the customer during the order is processed in accordance with our privacy policy. SWILAB is committed to not disclosing, selling, or sharing this data with third parties, except in the context of order processing or when required by law.
9. Governing Law and Jurisdiction
These terms and conditions are governed by Swiss law. In the event of a dispute, the competent courts of the Canton of Vaud will have exclusive jurisdiction.
10. Contact
For any questions regarding these terms and conditions of sale, you can contact us at the following address :
Swilab Sàrl
Avenue de Rumine 19B
1005 Lausanne VD
Switzerland
Email : info@swilab.ch