Introduction
At SWILAB, the protection of your personal data is a priority. This privacy policy describes the types of information we collect, how we use them, the measures we take to protect them, and your rights regarding this information.
Data Collected
We collect various types of personal information to provide you with our services, including but not limited to :
- Contact Information : Name, address, email address, phone number.
- Account Information : Username, password, preferences.
- Payment Data : Information related to your credit card or other payment methods (processed securely by third-party providers).
- Technical Information : IP address, browser type, operating system, pages visited, duration of visits.
- Behavioral Data : Purchase preferences, interactions with the site, order history.
2. Data Usage
The collected information is used to :
- Order Processing : Order management, shipping, tracking, and after-sales service.
- Customer Service Improvement : Respond to your requests, personalize your experience, and improve our services.
- Marketing and Communication : Send you promotional offers, product updates, and newsletters, subject to your consent.
- Security and Fraud Prevention : Protect our website and users against fraud and other illegal activities.
- Analysis and Improvement : Analyze user behavior to improve our services and the functionality of the website.
3. Data Sharing
We only share your personal information with third parties in the following cases :
- Service Providers : We work with third-party providers for hosting, payment processing, order shipping, data analysis, and other services. These providers have limited access to your information solely to perform their tasks on our behalf.
- Legal Obligations : We may be required to disclose your personal information in response to a legal obligation, a request from a public authority, or in the context of a judicial proceeding.
- Protection of Our Rights : We may also share your information to protect the rights, property, or safety of SWILAB, our users, or other parties.
4. Data Security
We take appropriate technical and organizational measures to protect your personal information against loss, theft, unauthorized access, disclosure, modification, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We are committed to maintaining these security measures and continuously improving them.
5. Data Retention
Your personal data is retained only for as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required or permitted by law.
6. Your Rights
In accordance with data protection legislation, you have the following rights :
- Right of Access : You have the right to request a copy of the personal data we hold about you.
- Right of Rectification : You can request the correction of any inaccurate or incomplete personal information.
- Right to Erasure : You can request the deletion of your personal data, subject to certain conditions.
- Right to Restriction of Processing : You can request that we limit the use of your personal data in certain circumstances.
- Right to Object : You can object to the use of your personal data for certain processing activities, such as direct marketing.
- Right to Data Portability : You have the right to receive your personal data in a structured and commonly used format, and to transmit it to another data controller.
To exercise these rights, please contact us at the following address : info@swilab.ch
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your online experience, analyze site usage, and personalize content and advertisements. You can manage your cookie preferences through your browser settings.
8. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page and, where applicable, notified by email. We encourage you to regularly check this page to stay informed of updates.
9. Contact
For any questions or concerns regarding this privacy policy or to exercise your rights, please contact us at the following address :
Swilab Sàrl
Avenue de Rumine 19B
1005 Lausanne VD
Switzerland
Email : info@swilab.ch