Privacy Policy

Data Collected

We collect several types of personal information to provide you with our services, including but not limited to:

• Contact information: name, address, email address, telephone number.
• Account information: username, password, preferences.
• Payment data: information relating to your credit card or other payment method (processed securely by third-party providers).
• Technical information: IP address, browser type, operating system, pages visited, visit duration.
• Behavioural data: purchasing preferences, interactions with the site, order history.

Use of Data

The information collected is used for:

• Order processing: Order management, shipping, tracking, and after-sales service.
• Customer service improvement: Responding to your requests, personalising your experience, and improving our services.
• Marketing and communication: Sending you promotional offers, product news, and newsletters, subject to your consent.
• Security and fraud prevention: Protecting our site and our users against fraud and other illegal activities.
• Analysis and improvement: Analysing user behaviour to improve our services and site operation.

Data Sharing

We only share your personal information with third parties in the following cases:

• Service providers: We work with third-party providers for hosting, payment processing, order shipping, data analysis, and other services. These providers have limited access to your information only to carry out their tasks on our behalf.
• Legal obligations: We may be required to disclose your personal information in response to a legal obligation, a request from a public authority, or as part of legal proceedings.
• Protection of our rights: We may also share your information to protect the rights, property, or safety of SWILAB, our users, or other parties.

Data Security

We take appropriate technical and organisational measures to protect your personal information against loss, theft, unauthorised access, disclosure, modification, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We are committed to maintaining these security measures and continuously improving them.

Data Retention

Your personal data is retained only for as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Your Rights

In accordance with data protection legislation, you have the following rights:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right of rectification: You may request the correction of any inaccurate or incomplete personal information.
• Right to erasure: You may request the deletion of your personal data, subject to certain conditions.
• Right to restriction of processing: You may request that we limit the use of your personal data in certain circumstances.
• Right to object: You may object to the use of your personal data for certain processing, such as direct marketing.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format, and to transmit it to another data controller.

To exercise these rights, please contact us at: info@swilab.ch

Cookies and Similar Technologies

Our site uses cookies and similar technologies to improve your online experience, analyse site usage, and personalise content and advertisements. You can manage your cookie preferences via your browser settings.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page and, where appropriate, notified by email. We encourage you to consult this page regularly to stay informed of updates.